SHIPPING & RETURNS
FREE SHIPPING WORLDWIDE
EXPRESS SHIPPING $30
We can ship to virtually any address in the world.
Estimated delivery times
Australia: 7-15 business days
Canada: 7-15 business days
France: 6-15 business days
Germany: 7-15 business days
Greece: 9-20 business days
Ireland: 10-20 business days
Italy: 7-15 business days
Japan: 10-23 business days
New Zealand: 12-25 business days
North America: 7-15 business days
Europe: 7-15 business days
Australia, New Zealand and Oceania: 10-18 business days
Asia Pacific: 7-12 business days
Latin America and the Caribbean: 7-20 business days
North Africa and the Middle East: 10-20 business days
Sub-Saharan Africa: 10-25 business days
We'll do my best to meet these dispatch estimates but cannot be guaranteed. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Prismatic Gems is not responsible for delays due to customs.
RETURN & EXCHANGE POLICY
WE GLADLY ACCEPT RETURNS, EXCHANGES AND CANCELLATIONS
Contact me within: 14 days of delivery
Return items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please CONTACT if you have any queries with your order.